FAQs Archive - ImageWorks Display

Q: Is there a warranty on purchased displays?

ImageWorks Display provides a one-year warranty on materials and workmanship. Please contact your customer service representative if you have any questions regarding warranty conditions. Warranty claims will be reviewed with replacement parts provided at the discretion of ImageWorks Display.

Q: What is the return policy for purchased displays and accessories?

Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.

Q: Does ImageWorks provide installation of the displays?

The following installation companies are trained and certified in the installation of all ImageWorks products. You can contact them direct to discuss installation needs or feel free to contact us if you have any questions 800.704.3660 Proxy Retail Group Email: frank.burns@proxyretail.com Phone: 847.787.7375 X 707 Coverage Area: National Footprint Retail Services Email: GGates@fprs.com Phone: 630.324.3458 Coverage Area: National Bishop Merchandising Inc. Email: Bishop296@aol.com Phone: 864.293.5872 Coverage Area: AL, FL, GA, KY, MD, MS, NC, SC, TN, VA, WV Powerhouse Retail Services Email: Jack.Lewis@powerhousenow.com Phone: 817.793.8625 Coverage Area: National Trifin Installations Inc. Email: dan@trifininstalls.com Phone: 407.221.7739 Coverage Area: AL, FL, GA, LA, MS, NC, SC, TN, TX ImageWorks Display is not affiliated with 3rd party installation groups and assumes no responsibility for their services.

Q: Is assembly required for the displays?

Our displays ship partially assembled. Instruction sheets will be provided with your order. Please visit the installation section of the website to view instruction sheets and videos to assist with display installation.

Q: What is the return policy for purchased displays and accessories?

Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.

Q: Does ImageWorks provide installation of the displays?

The following installation companies are trained and certified in the installation of all ImageWorks products. You can contact them direct to discuss installation needs or feel free to contact us if you have any questions 800.704.3660 Proxy Retail Group Email: frank.burns@proxyretail.com Phone: 847.787.7375 X 707 Coverage Area: National Footprint Retail Services Email: GGates@fprs.com Phone: 630.324.3458 Coverage Area: National Bishop Merchandising Inc. Email: Bishop296@aol.com Phone: 864.293.5872 Coverage Area: AL, FL, GA, KY, MD, MS, NC, SC, TN, VA, WV Powerhouse Retail Services Email: Jack.Lewis@powerhousenow.com Phone: 817.793.8625 Coverage Area: National Trifin Installations Inc. Email: dan@trifininstalls.com Phone: 407.221.7739 Coverage Area: AL, FL, GA, LA, MS, NC, SC, TN, TX ImageWorks Display is not affiliated with 3rd party installation groups and assumes no responsibility for their services.

Q: What should I do if my display arrives damaged?

All our displays are inspected prior to leaving our production facility. Please inspect all cartons upon arrival and do not accept shipments that appear to have visible freight damage. If damaged cartons are received please contact our customer service at 800.704.3660 . A freight damage claim will need to be submitted to the shipping company to recoup funds for damaged goods. The customer is responsible for submitting claim forms if damaged goods are accepted upon delivery.

Q: What is a liftgate? Is it needed for delivery to my store?

A liftgate is a platform attached to the rear of a delivery vehicle used to lower or raise goods between vehicle bed and ground level. A liftgate is needed for items that are too heavy to manually lift off a delivery vehicle. A lift gate is not necessary if a forklift or loading dock is available at the shipping destination.

Is there a warranty on purchased displays?

Robert2023-09-03T16:07:03-04:00September 3, 2023|

What is the return policy for purchased displays and accessories?

Robert2023-09-03T16:06:21-04:00September 3, 2023|

Does ImageWorks provide installation of the displays?

Robert2023-09-03T16:04:49-04:00September 3, 2023|

Is assembly required for the displays?

Robert2023-09-03T16:03:12-04:00September 3, 2023|

Is there a warranty on purchased displays?

Randy2023-08-02T12:18:44-04:00August 2, 2023|

What is the return policy for purchased displays and accessories?

Randy2023-08-02T12:18:44-04:00August 2, 2023|

Does ImageWorks provide installation of the displays?

Randy2023-08-02T12:18:53-04:00August 2, 2023|

Is assembly required for the displays?

Randy2023-08-02T12:19:02-04:00August 2, 2023|

What should I do if my display arrives damaged?

Randy2023-08-02T12:19:20-04:00August 2, 2023|

What is a liftgate? Is it needed for delivery to my store?

Randy2023-08-02T12:20:13-04:00August 2, 2023|

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415 Wachovia Street
Winston-Salem, NC 27101
800.704.3660

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