Does ImageWorks provide installation of the displays?

May 19, 2025

Field Services & Installation Support

At ImageWorks, our dedicated Field Services Team provides nationwide installation management and execution support for retail environments across the United States. From fixture rollouts and remodels to resets, merchandising support, and complex multi-store programs, our team is experienced in delivering consistent, high-quality installations with a focus on professionalism, communication, and execution.

Our Field Services capabilities include:

• Nationwide installation coordination and project management
• Retail fixture and display installation
• Store resets and remodel support
• Merchandising and planogram execution
• Overnight and phased rollout programs
• Site surveys, quality assurance, and punch-list resolution
• Logistics coordination and field reporting

ImageWorks partners with a network of experienced installation providers and field technicians to support programs of all sizes and geographic requirements. Every project is managed through our internal Field Services organization to ensure alignment with client expectations, quality standards, and project timelines.

For additional information regarding installation services or to discuss an upcoming project, please contact our team directly at:

ImageWorks Display & Marketing Group
Phone: 800.704.3660

What is the return policy for purchased displays and accessories?

May 19, 2025

Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 or email us at customerservice@imageworksdisplay.com for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.

Is assembly required for the displays?

May 19, 2025

Our displays ship partially assembled. Instruction sheets will be provided with your order. Please visit the installation section of the website to view instruction sheets and videos to assist with display installation.

What types of credit cards are accepted for payment?

May 19, 2025

We accept Visa, MasterCard, American Express, and Discover cards. All credit card transactions will be handled over the telephone by a customer service representative.

How do I place an order?

May 19, 2025

1. Use the Request a Quote feature on our webiste by adding items to your cart, and completing the quote request information. A customer service representative will contact you within one-two business days.
2. Call the ImageWorks Display customer service team at 800.704.3660.
3. Email us at tobacco@imageworksdisplay.com or at customerservice@imageworksdisplay.com.

Can I customize my order?

May 19, 2025

Yes. Displays can be customized specific to your merchandising needs. Contact our customer service department at 800.704.3660 for further information.