Ultimate Versatility – One Foot Shelving; 1/2″ Adjustability
Innovative Frame System – Vertical Adjustability; 3″ Increments
Resets Made Simple – Reconfigure Product & Signage only – Not the Frame
Continuous Category Presentation – Perfect Alignment of Product & Signage
Display More Product – No Gaps or Spaces Between Sections
Approved – Highest Level Manufacturer Reimbursement Programs
Can I customize my order?
Yes. Displays can be customized specific to your merchandising needs. Contact our customer service department at 800.704.3660 for further information.
What sizes are available for IMPACT! and Classic displays?
The IMPACT! display frame is continuous and can be customized to fit any desired width in 1 ft increments. Classic displays are available in 2′, 3′ and 4′ display units and can be combined to create store sets of any width.
Can I change the shelf configuration of the packaged displays?
Are additional pushers available for purchase?
Yes. Pushers are available for purchase for both Classic and IMPACT! displays. Pushers can be be found under accessories in the shop displays section of the website or by contacting customer service at 800.704.3660.
Are accessories available for purchase?
Yes. Accessories can be reviewed in the shop displays section of the website.
What header sign options are available for displays?
We have lit and non-lit header signs. Header sign specifications can be reviewed under accessories in the shop displays section of the website. The IMPACT! display system offers an optional flip up header kit available for purchase.
Do header signs come with POS graphics?
POS graphics are not included with header signs. Please contact your tobacco manufacturer representatives for sign graphics.
Can I use the flip header bracket on Classic displays?
Flip header brackets are designed specifically for the IMPACT! display system and are not compatible with Classic displays.
Are storage drawers available for the displays?
Yes. Storage drawers are available for both IMPACT! and Classic displays. Drawer specifications can be reviewed under accessories in the shop displays section of the website.
Are locks available for display storage drawers?
Yes. Locks can be found under accessories in the shop displays section of the website. Available in 1 or 2 pack options.
Are security doors available for displays?
Security doors are available for IMPACT! displays. Security door options can be reviewed under accessories in the shop display section of the website. Contact customer service at 800.704.3660 for information on security doors and display customization.
Will ImageWorks accessories fit displays from other manufacturers?
Displays components are not universal across manufacturers. Please contact our customer service department at 800.704.3660 to determine if components can be utilized on other displays.
Can I use ImageWorks pushers on existing shelving?
ImageWorks pushers can be utilized on existing shelving when attached to retraining strip kits. Retaining strip kits can be found under accessories in the shop displays section of the website. Contact our customer service department at 800.704.3660 for further information.
Can Classic and IMPACT! displays be combined?
IMPACT! and Classic displays do not have compatible components. IMPACT! and Classic displays can be placed next to each other but cannot be combined as a continuous unit.
Are Classic display accessories compatible with IMPACT! displays?
Adjustable pushers can be used across both display types. Most accessories for Classic displays are not compatible with the IMPACT! display system. Please contact our customer service department at 800.704.3660 if you have questions on the utilization of accessories.
Will Classic display shelves fit on my IMPACT! display?
IMPACT! and Classic displays do not have compatible shelving components. Classic display shelves will not work with the IMPACT! display system.
What types of credit cards are accepted for payment?
We accept Visa, MasterCard, American Express, and Discover cards. All credit card transactions will be handled over the telephone by a customer service representative.
Can I pay with a check or money order?
Check and money orders are acceptable methods of payment. Please send check and money orders payable to ImageWorks Display at the address below.
Attn: TMP Order
415 Wachovia Street
Winston-Salem, NC 27101
Please include the order form along with payment. Contact our customer service department to obtain the order total and applicable taxes. Orders will be processed after the check/money order is received.
Does ImageWorks Display provide an installment plan for payment?
Full payment is needed before an order is processed. We do not accept installment payments for purchased items.
Will I be charged sales tax on my order?
Taxes are assessed, collected and remitted for orders shipping to the states listed below. Tax assessment % is based upon delivery destination. For destinations other than those listed, the consignee is responsible for self-reporting. AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IA, IN, LA, KY, ME, MD, MA, MI, MN, MS, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, UT, VA, WA, WV and WI.
Is ImageWorks Display approved for tobacco manufacturer reimbursement programs?
Yes, ImageWorks Display is an approved vendor for tobacco manufacturer reimbursement programs. Contact your tobacco manufacturer representative for details and eligibility requirements.
The new IMPACT! display system is approved at the highest level of reimbursement programs.
Freight & Delivery
What is the lead-time for IMPACT! display orders?
IMPACT! displays ship approximately 4 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.
What is the lead-time for Classic display orders?
Classic displays ship approximately 2-3 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.
What is the lead-time for accessory orders?
Accessory orders ship within 3 business days after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.
Is freight included in the cost of the displays?
Freight charges are not included in the cost of the displays. A freight estimate will be provided during the quotation process.
What is a liftgate? Is it needed for delivery to my store?
A liftgate is a platform attached to the rear of a delivery vehicle used to lower or raise goods between vehicle bed and ground level.
A liftgate is needed for items that are too heavy to manually lift off a delivery vehicle. A lift gate is not necessary if a forklift or loading dock is available at the shipping destination.
What should I do if my display arrives damaged?
All our displays are inspected prior to leaving our production facility. Please inspect all cartons upon arrival and do not accept shipments that appear to have visible freight damage. If damaged cartons are received please contact our customer service at 800.704.3660. A freight damage claim will need to be submitted to the shipping company to recoup funds for damaged goods. The customer is responsible for submitting claim forms if damaged goods are accepted upon delivery.
Is assembly required for the displays?
Our displays ship partially assembled. Instruction sheets will be provided with your order. Please visit the installation section of the website to view instruction sheets and videos to assist with display installation.
Does ImageWorks provide installation of the displays?
The following installation companies are trained and certified in the installation of all ImageWorks products. You can contact them direct to discuss installation needs or feel free to contact us if you have any questions 800.704.3660
Proxy Retail Group
Phone: 847.787.7375 X 707
Coverage Area: National
Footprint Retail Services
Coverage Area: National
Bishop Merchandising Inc.
Coverage Area: AL, FL, GA, MS, NC, SC, TN
Powerhouse Retail Services
Coverage Area: National
Trifin Installations Inc.
Coverage Area: AL, FL, GA, LA, MS, NC, SC, TN, TX
- ImageWorks Display is not affiliated with 3rd party installation groups and assumes no responsibility for their services.
Warranty & Returns
What is the return policy for purchased displays and accessories?
Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.
Is there a warranty on purchased displays?
ImageWorks Display provides a one-year warranty on materials and workmanship. Please contact your customer service representative if you have any questions regarding warranty conditions. Warranty claims will be reviewed with replacement parts provided at the discretion of ImageWorks Display.