FAQ

Product Information

Order Process

Payment Options

  • What types of credit cards are accepted for payment?

    We accept Visa, MasterCard, American Express, and Discover cards. All credit card transactions will be handled over the telephone by a customer service representative.

  • Can I pay with a check or money order?

    Check and money orders are acceptable methods of payment. Please send check and money orders payable to ImageWorks Display at the address below.

    Attn: TMP Order
    ImageWorks Display
    415 Wachovia Street
    Winston-Salem, NC 27101

    Please include the order form along with payment. Contact our customer service department to obtain the order total and applicable taxes. Orders will be processed after the check/money order is received.

  • Does ImageWorks Display provide an installment plan for payment?

    Full payment is needed before an order is processed. We do not accept installment payments for purchased items.

  • Will I be charged sales tax on my order?

    Taxes are assessed, collected and remitted for orders shipping to the states listed below. Tax assessment % is based upon delivery destination. For destinations other than those listed, the consignee is responsible for self-reporting. AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IA, IN, LA, KY, ME, MD, MA, MI, MN, MS, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, UT, VA, WA, WV and WI.

  • Is ImageWorks Display approved for tobacco manufacturer reimbursement programs?

    Yes, ImageWorks Display is an approved vendor for tobacco manufacturer reimbursement programs. Contact your tobacco manufacturer representative for details and eligibility requirements.

    The new IMPACT! display system is approved at the highest level of reimbursement programs.

Freight & Delivery

  • What is the lead-time for IMPACT! display orders?

    IMPACT! displays ship approximately 4 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

  • What is the lead-time for Classic display orders?

    Classic displays ship approximately 2-3 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

  • What is the lead-time for accessory orders?

    Accessory orders ship within 3 business days after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

  • Is freight included in the cost of the displays?

    Freight charges are not included in the cost of the displays. A freight estimate will be provided during the quotation process.

  • What is a liftgate? Is it needed for delivery to my store?

    A liftgate is a platform attached to the rear of a delivery vehicle used to lower or raise goods between vehicle bed and ground level.

    A liftgate is needed for items that are too heavy to manually lift off a delivery vehicle. A lift gate is not necessary if a forklift or loading dock is available at the shipping destination.

  • What should I do if my display arrives damaged?

    All our displays are inspected prior to leaving our production facility. Please inspect all cartons upon arrival and do not accept shipments that appear to have visible freight damage. If damaged cartons are received please contact our customer service at 800.704.3660. A freight damage claim will need to be submitted to the shipping company to recoup funds for damaged goods. The customer is responsible for submitting claim forms if damaged goods are accepted upon delivery.

Installation

  • Is assembly required for the displays?

    Our displays ship partially assembled. Instruction sheets will be provided with your order. Please visit the installation section of the website to view instruction sheets and videos to assist with display installation.

  • Does ImageWorks provide installation of the displays?

    If you need assistance with display installation, please contact our customer service group at 800.704.3660. You may also contact one of the 3rd party installation companies directly. These firms are trained and have experience with the installation of ImageWorks Display equipment.

    Collaborative Business Solutions

    Email: Ed@cbsteam.net
    Phone: 602-377-3644

    Coverage Area: National

    Equipment Type: IMPACT! and Classic displays

     

    Powerhouse Retail Services
    Email: Jack.Lewis@powerhousenow.com
    Phone: 817-793-8625

    Coverage Area: National

    Equipment Type: IMPACT! and Classic displays

     

    ImageWorks Display is not affiliated with 3rd party installation groups and assumes no responsibility for their services.

     

    Please contact our customer service department at 800.704.3660 for all other questions regarding the installation process.

Warranty & Returns

  • What is the return policy for purchased displays and accessories?

    Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.

  • Is there a warranty on purchased displays?

    ImageWorks Display provides a one-year warranty on materials and workmanship. Please contact your customer service representative if you have any questions regarding warranty conditions. Warranty claims will be reviewed with replacement parts provided at the discretion of ImageWorks Display.