Universal Downlight Starter Kit

Yes. Displays can be customized specific to your merchandising needs. Contact our customer service department at 800.704.3660 for further information.

The IMPACT! display frame is continuous and can be customized to fit any desired width in 1 ft increments. Classic displays are available in 2′, 3′ and 4′ display units and can be combined to create store sets of any width.

Yes. Displays can be customized specific to your merchandising needs. Contact our customer service department at 800.704.3660 for further information.

Yes. Pushers are available for purchase for both Classic and IMPACT! displays. Pushers can be be found under accessories in the shop displays section of the website or by contacting customer service at 800.704.3660.

Yes. Accessories can be reviewed in the shop displays section of the website.

We have lit and non-lit header signs. Header sign specifications can be reviewed under accessories in the shop displays section of the website. The IMPACT! display system offers an optional flip up header kit available for purchase.

POS graphics are not included with header signs. Please contact your tobacco manufacturer representatives for sign graphics.

Flip header brackets are designed specifically for the IMPACT! display system and are not compatible with Classic displays.

Yes. Storage drawers are available for both IMPACT! and Classic displays. Drawer specifications can be reviewed under accessories in the shop displays section of the website.

Yes. Locks can be found under accessories in the shop displays section of the website. Available in 1 or 2 pack options.

Security doors are available for IMPACT! displays. Security door options can be reviewed under accessories in the shop display section of the website. Contact customer service at 800.704.3660 for information on security doors and display customization.

Displays components are not universal across manufacturers. Please contact our customer service department at 800.704.3660 to determine if components can be utilized on other displays.

ImageWorks pushers can be utilized on existing shelving when attached to retraining strip kits. Retaining strip kits can be found under accessories in the shop displays section of the website. Contact our customer service department at 800.704.3660 for further information.

IMPACT! and Classic displays do not have compatible components. IMPACT! and Classic displays can be placed next to each other but cannot be combined as a continuous unit.

Adjustable pushers can be used across both display types.  Most accessories for Classic displays are not compatible with the IMPACT! display system. Please contact our customer service department at 800.704.3660 if you have questions on the utilization of accessories.

IMPACT! and Classic displays do not have compatible shelving components. Classic display shelves will not work with the IMPACT! display system.

1. Use the shop displays feature on the website to request a quote. A customer service representative will contact you within one business day.
2. Call ImageWorks Display customer service at 800.704.3660.
3. Email us at tobacco@imageworksdisplay.com

Displays can be customized specific to your merchandising needs. Please contact our customer service department at 800.704.3660 for assistance with customizing displays.

We accept Visa, MasterCard, American Express, and Discover cards. All credit card transactions will be handled over the telephone by a customer service representative.

Check and money orders are acceptable methods of payment. Please send check and money orders payable to ImageWorks Display at the address below.

Attn: TMP Order
ImageWorks Display
415 Wachovia Street
Winston-Salem, NC 27101

Please include the order form along with payment. Contact our customer service department to obtain the order total and applicable taxes. Orders will be processed after the check/money order is received.

Full payment is needed before an order is processed. We do not accept installment payments for purchased items.

Taxes are assessed, collected and remitted for orders shipping to the states listed below. Tax assessment % is based upon delivery destination. For destinations other than those listed, the consignee is responsible for self-reporting. AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IA, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MS, NE, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, UT, VA, WA, WV, WI, and D.C.

Yes, ImageWorks Display is an approved vendor for tobacco manufacturer reimbursement programs. Contact your tobacco manufacturer representative for details and eligibility requirements.

The new IMPACT! display system is approved at the highest level of reimbursement programs.

IMPACT! displays ship approximately 4 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

Classic displays ship approximately 2-3 weeks after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

Accessory orders ship within 3 business days after an order is placed and payment has been received. A tracking number will be sent via email after an order ships. The delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

Freight charges are not included in the cost of the displays. A freight estimate will be provided during the quotation process.

A liftgate is a platform attached to the rear of a delivery vehicle used to lower or raise goods between vehicle bed and ground level.

A liftgate is needed for items that are too heavy to manually lift off a delivery vehicle. A lift gate is not necessary if a forklift or loading dock is available at the shipping destination.

All our displays are inspected prior to leaving our production facility. Please inspect all cartons upon arrival and do not accept shipments that appear to have visible freight damage. If damaged cartons are received please contact our customer service at 800.704.3660. A freight damage claim will need to be submitted to the shipping company to recoup funds for damaged goods. The customer is responsible for submitting claim forms if damaged goods are accepted upon delivery.

Our displays ship partially assembled. Instruction sheets will be provided with your order. Please visit the installation section of the website to view instruction sheets and videos to assist with display installation.

The following installation companies are trained and certified in the installation of all ImageWorks products. You can contact them direct to discuss installation needs or feel free to contact us if you have any questions 800.704.3660

Proxy Retail Group
Email: frank.burns@proxyretail.com
Phone: 847.787.7375 X 707
Coverage Area: National

Footprint Retail Services
Email: GGates@fprs.com
Phone: 630.324.3458
Coverage Area: National

Bishop Merchandising Inc.
Email: Bishop296@aol.com
Phone: 864.293.5872
Coverage Area: AL, FL, GA, KY, MD, MS, NC, SC, TN, VA, WV

Powerhouse Retail Services
Email: Jack.Lewis@powerhousenow.com
Phone: 817.793.8625
Coverage Area: National

Trifin Installations Inc.
Email: dan@trifininstalls.com
Phone: 407.221.7739
Coverage Area: AL, FL, GA, LA, MS, NC, SC, TN, TX

• ImageWorks Display is not affiliated with 3rd party installation groups and assumes no responsibility for their services.

Items can be returned to ImageWorks Display under certain circumstances. Please call customer service at 800.704.3660 for eligibility requirements and information on the return process. Customers are responsible to ship items back to ImageWorks at their own cost. A 25% restocking fee will be charged for all returned goods.

ImageWorks Display provides a one-year warranty on materials and workmanship. Please contact your customer service representative if you have any questions regarding warranty conditions. Warranty claims will be reviewed with replacement parts provided at the discretion of ImageWorks Display.